Refund policy

 

All sales are final

Due to the nature of our jewelry and to ensure quality and hygiene standards, we do not accept returns, exchanges, or refunds once an order has been placed.

While all sales are final, we understand that sizing mistakes can happen. If you ordered the wrong size, please contact us at simonvannijewelry@gmail.com and we'll review the situation on a case-by-case basis to see if an exchange is possible.

You can always contact us with any questions at simonvannijewelry@gmail.com

 

Damages and issues

Please inspect your order upon receiving and contact us within 2 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Photos/proof will need to be shown.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at simonvannijewelry@gmail.com.